Commercial Lines Agent / Customer Service Representative

An established independent insurance agency serving the Durham/Chapel Hill area for more than 70 years is seeking a motivated professional to join our Commercial Lines team as a Commercial Lines Agent / Customer Service Representative (CSR).

This position is an excellent opportunity for a driven insurance professional interested in building a long-term career in commercial insurance. The successful candidate will work closely with an experienced Commercial Lines Agent who will provide mentorship and hands-on training to help strengthen skills in commercial insurance, account management, sales, and client service.

Responsibilities

Assist with the creation, quoting, and issuance of new commercial insurance policies
Provide ongoing customer service and account management for existing commercial client
Respond to client questions regarding coverage, policies, renewals, billing, and other insurance needs
Review existing accounts and identify opportunities for additional or improved coverage
Support policy renewals, endorsements, certificates of insurance, and other policy changes
Communicate with insurance carriers to obtain quotes and resolve policy-related issues
Develop strong relationships with current and prospective clients
Participate in sales and business development efforts to help grow the agency's commercial book of business
Maintain accurate and organized client and policy documentation

Qualifications

Active Property & Casualty insurance license required
Commercial lines insurance experience preferred
Strong communication and interpersonal skills
Highly motivated, proactive, and eager to learn
Comfortable working with clients and developing professional relationships
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Interest in sales, customer service, and account management

What We Offer

Hands-on training and mentorship from an experienced Commercial Lines Agent
Opportunity to expand knowledge of commercial insurance, sales, account management, and customer service
Career growth within a well-established independent insurance agency
Exposure to a variety of commercial clients and insurance products
A collaborative environment where you can develop your expertise and build a long-term career

This is an ideal opportunity for someone who is ambitious, personable, detail-oriented, and motivated to grow within the commercial insurance industry.

Compensation: $50,000.00 - $65,000.00 per year

YOUR FUTURE as an Independent Insurance Agent Starts Here

If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working with an IIANC member agency is a great career choice!

IIANC’s members are Trusted Choice® independent insurance agencies located all across North Carolina. You’ll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you!

With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you?

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

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Benefits of working as an Independent Insurance Agent

Career advancement in a growing field

With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement. Plus, the industry continues to evolve and provide new careers paths in sales, customer service, analytics, digital marketing, technology, and more. (Source: investprogram.org)

Flexibility

Insurance can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but may offer flexible schedules and great office culture. In a U.S News and World Report article featuring 'Best Jobs of 2020,' Insurance Agent ranked #2 on their 'Sales & Marketing Jobs' list. (Source: investprogram.org)

Make a Difference

Independent agents are pillars in their communities and active in local organizations, sponsoring sporting teams or supporting charities. Insurance offers you the chance to make a career out of helping individuals when they suffer a loss and need assistance. (Source: investprogram.org)

Job Security

Things change but insurance is here to stay. People will always need it for their car, home, business, travel, and more. The insurance industry touches all aspects of life - and that will not change. (Source: investprogram.org)